About Fit Clinic Shop
Who is Fit Clinic Shop for?
Our products serve three main customer groups:
1. Individuals in physical therapy or recovery at home
2. Seniors maintaining independence with daily living aids
3. Healthcare professionals equipping their clinics with rehabilitation and diagnostic equipment
1. Individuals in physical therapy or recovery at home
2. Seniors maintaining independence with daily living aids
3. Healthcare professionals equipping their clinics with rehabilitation and diagnostic equipment
What makes your products special?
We specialize in clinically-vetted rehabilitation and mobility solutions with:
– Therapeutic supports for all body areas (ankle/foot, arm/hand, back/shoulder, hip/knee)
– Professional-grade clinic equipment and diagnostic tools
– Daily living aids for bathing, dressing, dining, and home care
– Balance/strengthening and aquatic therapy products
– Therapeutic supports for all body areas (ankle/foot, arm/hand, back/shoulder, hip/knee)
– Professional-grade clinic equipment and diagnostic tools
– Daily living aids for bathing, dressing, dining, and home care
– Balance/strengthening and aquatic therapy products
Product Information
How do I choose the right support brace?
Consider:
– The specific body area needing support
– Your mobility level and recovery stage
– Whether you need compression, stabilization, or motion assistance
For personalized recommendations, consult your healthcare provider or contact our support team.
– The specific body area needing support
– Your mobility level and recovery stage
– Whether you need compression, stabilization, or motion assistance
For personalized recommendations, consult your healthcare provider or contact our support team.
Are your products suitable for clinical use?
Yes! Our clinic equipment and diagnostic tools are professional-grade. Many healthcare providers trust our:
– Continuous passive motion machines
– Dexterity, sensory & visual assessments
– Cardio and balance equipment
All products undergo clinical vetting before being added to our catalog.
– Continuous passive motion machines
– Dexterity, sensory & visual assessments
– Cardio and balance equipment
All products undergo clinical vetting before being added to our catalog.
Ordering & Payments
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are secure and encrypted for your protection.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are secure and encrypted for your protection.
Can I change or cancel my order?
You may request changes within 1 hour of placing your order by emailing [email protected]. After processing begins (1-2 business days), changes cannot be guaranteed as we prioritize fast shipment of rehabilitation equipment.
Shipping & Delivery
Where do you ship?
We offer global delivery (excluding some Asian and remote regions) via:
– Standard Shipping: DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: EMS (15-25 business days for orders over $50)
All orders are processed within 1-2 business days from our Colorado facility.
– Standard Shipping: DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: EMS (15-25 business days for orders over $50)
All orders are processed within 1-2 business days from our Colorado facility.
How are rehabilitation products packaged?
We use clinical-grade packaging to ensure:
– Braces and supports maintain their therapeutic integrity
– Equipment arrives undamaged
– All components are securely packed
– Items are ready for immediate use upon delivery
– Braces and supports maintain their therapeutic integrity
– Equipment arrives undamaged
– All components are securely packed
– Items are ready for immediate use upon delivery
Can I track my order?
Yes! You’ll receive tracking information via email once your order ships. Our carriers (DHL, FedEx, EMS) provide detailed tracking updates throughout transit.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for:
– Unused products in original packaging
– Items with manufacturing defects
Contact [email protected] to initiate returns. For hygiene reasons, certain personal care items may be ineligible.
– Unused products in original packaging
– Items with manufacturing defects
Contact [email protected] to initiate returns. For hygiene reasons, certain personal care items may be ineligible.
What if my product arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement of any rehabilitation equipment that arrives damaged due to shipping.
Customer Support
How can I contact customer service?
Our Colorado-based team is available at:
Email: [email protected]
Mail: 2108 Clover Drive, Colorado Springs, CO 80903, USA
We typically respond within 1 business day.
Email: [email protected]
Mail: 2108 Clover Drive, Colorado Springs, CO 80903, USA
We typically respond within 1 business day.
Do you offer product support or usage guidance?
Absolutely! While we recommend consulting your healthcare provider for medical advice, our team can provide:
– General product usage information
– Sizing guidance for supports and braces
– Equipment setup instructions
Contact us with any questions about your rehabilitation products.
– General product usage information
– Sizing guidance for supports and braces
– Equipment setup instructions
Contact us with any questions about your rehabilitation products.
At Fit Clinic Shop, we’re committed to supporting your recovery journey with premium rehabilitation solutions and reliable service. Thank you for trusting us with your mobility needs!