Privacy Policy

Last Updated: [Insert Date]

At Fit Clinic Shop (“we,” “us,” or “our”), operating at vitalcaredevices.com, we are committed to protecting the privacy and security of our customers’ personal information. As a provider of rehabilitation equipment and mobility aids, we understand the sensitive nature of health-related purchases and maintain strict confidentiality standards.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase of our therapeutic products.
• Payment Information: Credit card details (processed securely through our PCI-compliant payment processors), PayPal account information for orders of mobility aids and clinical equipment.
• Health-Related Information: Optional details you may provide about intended use of our rehabilitation products (e.g., for clinic use or personal therapy).
• Technical Data: IP address, browser type, device information when you browse our site, particularly when researching our medical supports and diagnostic tools.
• Communication Data: Correspondence when you contact our customer service about products like continuous passive motion machines or clinic supplies.

2. How We Use Your Information

Your data helps us provide optimal service for your rehabilitation needs:

• Process orders for back & shoulder supports, balance equipment, and other therapeutic products
• Provide worldwide shipping (excluding some Asian and remote regions) of your mobility aids
• Offer customer support for healthcare professionals and individuals using our daily living aids
• Improve our product offerings like aquatic therapy equipment and diagnostic tools
• Send important notices about your orders of clinic equipment or home care products
• Maintain transaction records potentially useful for insurance or tax purposes
• Prevent fraud in purchases of high-value items like continuous passive motion machines

3. Data Sharing and Disclosure

We respect the confidentiality of your health-related purchases:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT security providers to fulfill orders of our rehabilitation products.
• Legal Requirements: We may disclose information if required by law regarding purchases of medical-grade equipment.
• Business Transfers: In case of merger or acquisition involving our clinical supplies business, customer data may be transferred.
• Never Sold: We do not sell personal information of customers purchasing our ankle & foot supports or other therapeutic aids.

4. Data Storage and Security

We implement robust protection measures suitable for a medical equipment provider:

• SSL encryption for all transactions involving sensitive health-related purchases
• PCI-compliant payment processing for orders of clinic equipment and mobility aids
• Secure servers with limited access for storing customer information
• Regular security audits of our systems handling diagnostic tool orders
• We never store full payment details on our servers after processing

5. Your Rights and Choices

You have control over your personal information:

• Access: Request details of personal data we hold about your rehabilitation product purchases
• Correction: Update your account information for future orders of daily living aids
• Deletion: Request removal of personal data, subject to legal retention requirements for medical equipment sales
• Opt-Out: Unsubscribe from marketing communications while maintaining transactional emails about your clinic supply orders
• Object: Limit certain data processing related to your therapeutic product purchases

6. Cookies and Tracking Technologies

We use these technologies to enhance your experience when browsing our rehabilitation products:

• Essential Cookies: Necessary for operating our e-commerce platform for mobility aids and supports
• Analytics Cookies: Help us understand how customers navigate to products like dressing aids or cardio equipment
• Preference Cookies: Remember your settings when researching different therapeutic supports
• Advertising Cookies: Show relevant promotions for products like aquatic therapy equipment (you may opt out)

Most browsers allow you to control cookies through their settings, though disabling them may affect functionality when ordering clinic supplies.

7. International Data Transfers

As we ship globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers receive adequate protection, especially for sensitive health-related purchases.

8. Children’s Privacy

Our rehabilitation products and mobility aids are intended for purchase by adults. We do not knowingly collect information from children under 16 without parental consent.

9. Changes to This Policy

We may update this policy as we expand our product lines like dexterity assessments or sensory tools. Significant changes will be notified to customers who have purchased our therapeutic products.

Thank you for trusting Fit Clinic Shop with your mobility and rehabilitation needs. We’re committed to protecting your privacy as carefully as we develop our therapeutic products.