At Fit Clinic Shop, we stand behind the quality of our rehabilitation equipment and mobility aids. We want you to be completely satisfied with your purchase of therapeutic products, whether it’s for clinical use or personal therapy. Please review our policy below to understand your options.

Key Points:
  • 15-day return window from delivery date
  • Products must be unused, in original packaging
  • Free return shipping for defective items
  • Refunds processed within 3-5 business days

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received
  • In the original packaging with all tags and protective coverings intact
  • Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Clinic Supplies (opened or used items)
  • Diagnostic Tools that have been removed from sterile packaging
  • Compression Products that have been worn
  • Dexterity, Sensory & Visual Assessments with opened components

3. Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product name and reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Authorization: Our team will respond within 1 business day with return instructions
  3. Package Your Item: Securely repackage the product with all original materials
  4. Ship Your Return: Use the provided return label (for defective items) or ship to:
    Fit Clinic Shop Returns
    2108 Clover Drive
    Colorado Springs, CO 80903
    USA

4. Refund Processing

Once your return is received and inspected:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

5. Exchange Process

For exchanges of size or color (where applicable):

  1. Follow the standard return process above
  2. Clearly indicate you’d like an exchange and specify the preferred replacement item
  3. We’ll ship the replacement once your return is received (additional shipping charges may apply)

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately with photos of the damage
  • We’ll provide a prepaid return label if needed
  • Receive a free replacement or full refund

7. Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Fit Clinic Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) placed on [Order Date]. Product Details: – Product Name: [Product Name] – Quantity: [Number] – Reason for Return: [Please specify] I would prefer: [Refund/Exchange for [Product Name]] Please let me know the next steps. I’ve ensured the product is unused and in its original packaging. Best regards, [Your Full Name] [Your Contact Information]

8. International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

We appreciate your trust in Fit Clinic Shop for your rehabilitation and mobility needs. Our team is committed to making this process as smooth as possible while maintaining the highest standards of patient safety and product quality.

For any questions about our return policy, please contact us at [email protected].